Returns & Refunds

Every We Are Guyana hat is embroidered to order for you, so we don't accept returns or exchanges for change of mind, or if you picked the wrong colour. Please check your stitching and hat colour before you order.

If something's wrong with your order

If your hat arrives damaged, misprinted or with the wrong item, we'll replace it or refund you in full at no cost to you.

Contact us within 30 days of delivery through our contact page.
Include your order number and a clear photo of the problem.
No need to send the hat back unless we ask.

Once we've reviewed your request, we'll send a replacement or issue a refund to your original payment method. Refunds usually appear within 5 to 10 business days, depending on your bank.